Customer Support Representative – Tech Mahindra | Voice Process | Hyderabad (Hitech City)
Hiring Only Experienced International Voice Process Individuals Tech Mahindra is seeking to hire Customer Support Representatives (Voice Process) for our Hyderabad (Hitech City) office.
This is a great opportunity to experienced candidates eager to enhance their careers in the field of Customer Service with excellent interpersonal communication skills, and a willingness to work in a fast-paced dynamic BPO environment.
This could be the right opportunity for you, especially if handling international inbound calls is your forte, and you desire a stable, rewarding career.
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| Tech mahindra voice process jobs |
⭐ Job Overview
(Customer Support Jobs Hyderabad, Tech Mahindra Hiring, International Voice Process Jobs, BPO Voice Process Careers)
Experienced customer support professionals are required for an immediate full-time permanent position in the Customer Success and Operations department.
The successful candidate will provide voice support and resolve interacting with Service Desk to ensure excellence in global service delivery.
This position will attract a competitive salary along with the availability of a two-way cab service, fixed loyalty bonus, and a chance to earn other substantial service bonuses in addition to your salary.
Position: Customer Support Representative (International Voice Process)
Location: Hitech City, Hyderabad Working Arrangement: On-Site Experience
Required: Minimum 6 Months (International Voice – Inbound Only)
Shift Pattern: Flexible Night Shifts Time Off:
Flexible Offs Working Days: 5 Days Working Weeks
Cab Facility: Cab Facility Available for Round Trip
Joining: Immediate Joining Preferred (Candidates with Higher Than 15 Days can also Apply) Core
Responsibilities
As a Customer Support Representative in Tech Mahindra, You Will: Professionally and efficiently handle international customer calls (inbound calls only).
Deliver the correct details concerning the company’s products and/or services and available solutions. Resolve customer issues and troubleshoot them.
Keep the Services Quality Standards High and Meet Your KPIs.
Keep customer and contact information in the company’s CRM system. Adhere to the company’s policies. Provide outstanding customer support in every communication.
Here's what we need from you -
Necessary skills and Qualifications:
Candidates should have the following skills and qualifications for the job:
Required: Outstanding ability to communicate in English
A minimum of six month of working experience in an International Voice Process ( only inbound calling is acceptable; no AR calling; no healthcare )
Should be willing to work night shifts
Prepared to work during weird hours and have flexible days off
Must be available to come for Work from Office
We welcome Immediate joiners
Not Qualified: AR Callers Experience only in the Healthcare BPO
Profiles with only outbound calling experience
Salary and Benefits: Your career with Tech Mahindra starts at the top with the highest benefits and highest pay.
Some of the Benefits are: No cost cab rides to work
- A bonus for being with the company for 20,000 Bonuses - you can make additional money beyond your salary
Employment is full time and permanent
There are promotions available
This job is for someone who wants to stay in this role for a long time and also wants to progress in the BPO industry.
**Application and Interview Process**
These are the interviews and screening you can expect:
First the HR Screening
Next is the Operations Round
Finally you will be taking a Versant Test (You need to score at least a 60)\-
Those who have been chosen will get immediate joining confirmation according to your performance and availability.
📞 Contact Details for Immediate Application Interested candidates can reach out directly to our HR Associates: HR Contacts: Immediate stays are preferred.
Candidates holding not more 15 days’ notice period can also apply.
BPO Industry Details
Role. Technical Support – Voice / Blended Industry
Type: BPO/BPM Department: Customer Success, Service & Operations Employment
Type: Full-Time, Permanent Role
Category: Voice / Blended Support
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