Customer Support Executive – International Process | Immediate Joiners | Hyderabad

Wondering how to propel your career forward with a global brand? We are looking for you as a Customer Support Executive for International Voice and Non-Voice Processes assigned at Wipro at Gopanpally, Hyderabad. An exciting role for a customer service enthusiast willing to work in a vibrant international setting.

Roles and Responsibilities

Deliver outstanding operational support by receiving calls and emails from international customers and interacting through phone calls and chatting, if needed. Handle customer queries related to products, services, and orders accurately and professionally. Efficiently troubleshoot and resolve customer issues; escalate complex cases where necessary. Ensure maintenance and updation of customer interaction details in the CRM with 100% accuracy. Achieve operational performance targets set with respect to AHT, Customer Resolution Rate, and First Call Resolution.

Follow service standards and best practices for a positive customer experience.

Desired Candidate Profile

0-2years’experiencein International BPO or related Customer Service role.

Good communication in English to proficiency ,both verbal & written

Thoroughknowledgeincustomer-serviceprinciples,problemsolving&servicesetiquette

Rotational shifts including night shifts(US shift)

Proven track record of providing outstanding customer seller support

Strictly only Graduates

immediate Joining

This month’s interviewed candidates are ineligible.

Required Documents to Bring

You need to bring the following documents at the time of the interview:

Updated resume.

Pay slips of last 3 months and relieving letter (if applicable).

Degree certificate or consolidated mark sheet.

Recent passport size photo.

Aadhaar card (Original hard copy).

Interview Location

Wipro Limited – Gopanpally Development Center (GPY)

Survey No. 124 & Part of 132/P, SEZ Gopanapally

Hyderabad – 501301

About The Hiring Team

If you have any questions, just get in touch with the TA Team over at Wipro.