International Voice Process (Insurance Claims)
Job Description – International Voice Process (Insurance Claims)
Company: Sutherland Global Services
Position: Associate – Insurance Claims (Voice Process)
Work Location: Uppal, Hyderabad
Work Mode: Work From Office (WFO)
Shift: Night Shift
Employment Type: Full-Time
Experience: Freshers
Education: Graduates Only
About the Role
Sutherland Global Services is hiring graduates (freshers) for an International Voice Process role focused on Insurance Claims Management. This opportunity is ideal for candidates who have strong English communication skills, a professional phone presence, and are comfortable working night shifts. The role involves interacting with insurance companies to follow up on claim statuses and ensure accurate resolution of outstanding patient account balances.
If you are looking to start your career with a globally recognized organization, this role provides structured training, fixed weekends off, transportation support, and long-term career growth.
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| International Voice Process |
Roles and Responsibilities
Initiate outbound telephone calls to insurance companies to inquire about the status of insurance claims related to patient accounts.
Follow up on outstanding balances, denials, or delayed claims and take appropriate next steps as per process guidelines.
Accurately document call outcomes, claim updates, and follow-up actions in internal systems.
Maintain compliance with company policies, HIPAA guidelines, and quality standards.
Communicate professionally and clearly with insurance representatives using a neutral accent.
Meet daily productivity, quality, and turnaround time targets.
Work collaboratively with internal teams to resolve claim-related issues efficiently.
Desired Candidate Profile
Graduates from any discipline (Freshers are welcome).
Excellent English communication skills (verbal and listening).
Comfortable working in night shifts.
Willing to work from office (WFO).
Positive attitude, strong work ethic, and flexibility to learn new processes.
Basic computer knowledge and good typing skills.
Typing speed of 30–35 words per minute with at least 90% accuracy.
Candidates who can join immediately will be preferred.
Perks and Benefits
Saturday and Sunday fixed week-offs (Work-life balance).
Two-way cab facility provided within a 25 km radius.
Professional work environment with structured training.
Opportunity to work with international clients.
Career growth and internal mobility within the organization.
Walk-In Interview Details
Dates: 12th January 2025 – 16th January 2025
Timing: 11:30 AM – 3:00 PM
Interview Address:
9th Floor, NSL Arena – Tower 2
Uppal, Hyderabad – 500030
Important Instructions
Please mention “HR Hari Kishore” on your resume while attending the walk-in interview.
Carry updated resume and valid ID proof.
Candidates must be ready for an on-the-spot interview process.
HR Contact Details
HR Name: Hari Kishore Goud
Email ID: Eddga.harikishoregoud@sutherlandglobal.com
Important Note
Sutherland never requests payment or favors in exchange for job opportunities.
If you encounter any suspicious activity or fraudulent communication claiming to represent Sutherland, please report it immediately to TAHelpdesk@Sutherlandglobal.com.
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